Membership and Free Trial

Try Encyro with a free trial, without any risk. No credit card or commitment required. Cancel your trial anytime from your settings page - no phone call needed.

• What is the price for the service?

  Can you give me pricing information? Are there discounts? We have a free plan, Encyro Essentials, and a paid plan, Encyro Pro. You can pay either monthly, or yearly. The yearly plan allows you to canc...

• Should I choose Essential or Pro membership?

  Both the Essential and Pro memberships let you send secure messages to any email address (recipients need not create Encyro accounts). The key advantage of a Pro membership is that you get an upload w...

• How to cancel paid membership

  You may cancel your membership at any time. And no, you do not need to call a special phone number during specific business hours and then hold for an agent. Encyro makes it fast and easy. If cancelin...

• How can I print my receipt or invoice?

  To print your receipts for past payments, please login to your Encyro account and click Settings (top right). Then scroll down to Membership and click on Payment History.  You will then see a list of ...

• How do I use a discount code?

  If you have a discount code proceed to your account Settings and click on Membership in the left panel (or, if on a mobile device, scroll down to the heading Membership). Click the Purchase button. On...

• Do I need to create a new email address? Will my existing email address work?

  No, you do not need to signup for a new email address – your existing email address will work. Your existing email address will act both as your username to login to Encyro and will be shown as your s...

• Can I send and receive using Encyro from any of my devices?

  Yes, the Encyro website works from any device with a modern web browser, including Windows PCs, Macs, Android devices (smartphones, tabs), and iOS devices (iPhones, iPads).  There is no limit to the n...

• Do I need a Pro account for each employee?

  You only need Encyro Pro accounts for employees who need to use Encyro to communicate securely using Encyro. If you only needed Encyro Pro to receive securely using the Encyro upload page (receive fro...

• I only need to send (not receive) secure messages, do I need Pro?

  I will be sending patient medical records or client files but not receiving anything from them. Do I need Encyro Pro? If you do not need Encyro Pro to create your upload page (you do not need to recei...

• Can I get phone support?

  Yes. Just contact us (start a conversation on this website). We can call you or set up a convenient time with you, for a phone call or a conference call with screen sharing....