Receive Secure

When you make it easy for clients to send you securely, they are less likely to email you sensitive information.

• How do I open an Encyro message I received?

  How do I open a secure message that I received? Someone sent me a secure message using Encyro, how do I read  it? How do I download the files received in an Encyro secure message? If You Do Not Have a...

• Encyro notifications end up in Mimecast Hold Queue or spam

  Mimecast can block Encyro email email notifications of secure messages, signature requests, or even password reset links, even though those emails contain no promotional content or otherwise harmful c...

• Downloading files on iPhone

  When you download files on an iPhone or another iOS device, the device typically saves them in the Files app. The downloaded file may not be shown in an obvious manner within Safari. Find the Apple Fi...

• Incoming file removed by Encyro as malware

  I tried downloading a file received via my upload page (or via a secure message), but it says Incoming file [some name] was removed due to suspected malware. If you are certain that the file is safe, ...

• Edit Email Signature on Outlook.com Webmail Access

  [To see how to edit your email signature using the desktop Outlook app, please see click here.] You may edit your email signature for Microsoft 365 email via outlook.com to add your Encyro upload page...

• Downloading multiple files in Chrome

  I was able to download one or more files but now I cannot download more files. If you are using the Chrome browser, it has a setting to block downloading multiple files from the same website. The firs...

• Not receiving Encyro emails in my Outlook.com or Hotmail account

  Not getting password reset emails? Not getting upload notifications or secure message notifications? Please add @encyro.com to your safe senders list (instructions from Microsoft). In short: Sign in t...

• Not getting notifications of incoming uploads or secure messages

  We are not getting an email when a client uploads or sends us a secure message. The notification email is not found in spam or junk folder either. Several email services block messages in a quarantine...

• Error when accessing: Unsafe TLS Security Settings

  I get an error like Can't connect securely to this page. This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening try contacting the website's owner. Our w...

• Get secure message notifications in my inbox

  How can I make sure I get the email notifications regarding secure messages in my inbox rather than spam/junk folders, or the Promotions tab? Avoid Spam/Junk folders: Add info@encyro.com to your email...