Troubleshooting

Something not working as expected? Here are some common issues and solutions.

• Installation Error: argument was out of the range of valid values

  When running the installer, you get an error similar to Specified argument was out of the range of valid values. Parameter name: entryValue This error happens when something on your computer causes a ...

• Cannot find the Addin on a New Computer, or After Updating Office

  I installed the Addin on my new computer but cannot find the new secure email button on the Outlook Ribbon? Cannot see the full ribbon? The issue can happen when switching to the latest version of Out...

• Error related to digitally signed message and no certificates

  I get an error like you are about to save a digitally signed email message in a format that is not secure It offers to Send  and upon selecting yes, the error is Outlook cannot send or encrypt message...

• Using a different from-address

  I have multiple email accounts in Outlook. When I send secure messages with the Outlook plug in it automatically sends the message from an email that is different from what I wanted. How can I set it ...