Troubleshooting

Something not working as expected? Here are some common issues and solutions.

• Encyro Outlook Add-in Disappeared

  The Encyro Oulook Add-in is no longer visible. The Send-Secure button is not visible. Addin no longer working. There are two possibilities: Cause 1 Do you see the Paste button when starting a new mess...

• Outlook Addin Repeatedly Disappears or is Disabled by Outlook

  Outlook sometimes disables add-ins that it believes are slowing down Outlook during startup. (You may not actually have noticed any actual improvement in Outlook's startup speed after it disabled the ...

• Can I Add G-Suite Email Accounts

  G-Suite email accounts may be added to Outlook either as IMAP accounts or using G-Suite SyncTM for Microsoft Outlook (GSSMO). The Encyro Outlook Addin works with your G-Suite email with both methods. ...

• I was inserting attachments and the Secure Send button disappeared

  The Send Secure button is on the Message tab of the Outlook ribbon when composing a message in a new window. In case you switched to the Insert tab, switch back to the Message tab to find the Secure S...

• Received message is not decrypted but shown as record of sent notification

  Can I use alias email addresses in Outlook? Possibility 1: If you are looking at an email notification saved to your sent mail (or similar) folder related to a secure message that you sent yourself. B...

• The top message does not automatically decrypt

  The newest received message in my Outlook inbox was not decrypted by the Encyro Outlook Addin, why? If the newest message in the inbox is a received secure message notification, the Encyro add-in does...

• Installation error: certificate or location is not trusted

  When trying to install the Encyro Outlook Addin, I get an error that starts:  Customized functionality in this application will not work because the certificate used to sign the deployment manifest fo...

• Installation error: binding data is invalid

  When trying to install the Encyro Outlook Addin, I get an error like: Microsoft Office Customization There was an error during installation The application binding data is invalid (Exception from HRES...

• Installation error: An error occurred trying to download

  You get an error similar to the following: URLDownloadToCacheFile failed with HRESULT '-2146697208' Error: An error occurred trying to download 'https://apps.encyro.com/downloads/outlook/EncyroOutlook...

• Install from local file

  The installer provided on the website at https://apps.encyro.com/ is the recommended installer because it automatically installs the correct version (64 bit or 32 bit). Use the process below only if t...